Find answers to the most popular questions about Hily here.

You can find your potential matches in Finder. Set your preferences and make your choices: down if you don’t like the person; double tap if you like the person. You can also send Major crush to stand out. If your like is mutual, you will get a match while looking through accounts in Finder or will see it later in the Events tab.

If you forgot your password, please do the following:

1. Open Hily
2. Tap “Sign In” button
3. Tap “Forgot your password?”
4. Enter your e-mail and tap “Send recovery letter”
5. Receive a recovery email (if you can’t find the letter from us, please check your Spam or Junk mail folders)
6. Follow instructions in the recovery email to reset your password
7. Log in using your new password

Remember that password is set up for accounts that are created via email only. There is no separate password if you log in via Facebook/Snapchat/Apple ID. If you register via Phone number, you will receive an auto-generated SMS code.

To chat with users, you need to match with them first or send a Major Crush that gives you the ability to send out the first message. How to get a match? Generally, it’s all about making your profile appealing. Add a few pictures, write a compelling bio, and fill in your profile information. Then go to Finder, set your preferences, and start checking user profiles: double-tap for a like or pull-down for a pass. Once the person likes you back, the chat opens and you can start a chat:)

Hily has multiple verification tools to ensure the safe use of the application and provides access to the app for real and verified users only. Look for the “Verified” badge on the profiles and be sure that those are 100% real people. Do not forget to verify yourself as well

The app changes your location based on the geodata your phone shares with the app.

Allow the app to use your phone’s location, so you can see users nearby.

It locates you near the city or town that is closest to you and it is dynamic so it changes when you change your physical location.

If you want to look for friends and dates all over the world, you can turn on a Global Search (which is a Premium feature that you can apply in Finder settings). It gives you the ability to select different location rather than your own and explore the world.

Hily is free to download and use. You can check profiles, match, chat, go live, view streams, or share stories free of charge. Also, you can try a free trial or get a premium subscription. After your subscription expires, you can still use the app for free and even get free premium features in the Daily Roulette if you keep logging in daily.

Depending on your location or the device you are using, Hily will give you options to log in using one of the following methods:

  • Email
  • Phone
  • Snapchat
  • Facebook
  • Apple ID

Then, you are invited to add some basic information about yourself along with the photo:

  • Gender
  • Name (you can be creative and add your nickname here)
  • Email
  • Password
  • Birth date
  • Best photo

Hily is an online dating application, which you can download through the Apple Store, Play Store and Huawei AppGallery. We strongly recommend not to download the application from suspicious services to make sure your personal data is safe and secured.

If you already have an account, you can use the same credentials for authorization on each mobile device. Be sure, your account will be synchronized on multiple devices and you will not lose any of your information (such as matches, likes, etc.)

Using the application on a computer through various emulators is also not recommended, as this may lead to theft of your personal data, for which the Hily team will not be held liable.

To contact the Support Team, please do the following:

  • Open Hily
  • Go to your Profile (icon in the bottom-right corner)
  • Tap “Settings” (icon in top-right corner)
  • Go to the “Contact us” section and tap “Help & Support”. Our Live Help will be glad to help you solve any app-related questions.

You can also find Hily Live help in your chats: 

  • Go to Messages
  • Find the icon signed Hily Live Help to start the chat with the Live Support Team
  • Be sure, Hily Live Support is provided by the team of real people, who would be glad to help you solve any app-related problems

If you still prefer emails, we have a 24/7 option for you:

Hily Premium is an optional set of premium features that provides you with the following benefits:

  • Highlighting your messages amongst the others
  • Sending messages without waiting for a match
  • Boosting your profile and increasing profile views
  • Discovering people who liked you
  • Using the app without any ads
  • Turning the Incognito mode on and becoming visible only for the people you like or message
  • Extended filters allowing to pick additional search criteria
  • Maaaaaany likes.

To subscribe to Hily Premium, please follow these steps:

  • Open Hily
  • Go to your Profile (icon in the bottom-right corner)
  • Tap “Get Hily Premium”
  • You will see all the extra features you will receive after subscription
  • Tap “Continue”, the link will redirect you to Google Play or Apple Store
  • Tap “Subscribe”

Enjoy Hily!

For security reasons, it would be great to have your face in the picture. Selfies and elevator looks are highly appreciated. Please, avoid group photos and kids in the photo — they are confusing users and decrease your profile rating.

If your photo was rejected or deleted, or if you can’t use the photo as a profile picture, it means that it could be restricted because of one of the following reasons:

  • Photo is low-quality
  • Your face is not visible
  • There are several people in it
  • It contains nudity or sexual activity
  • There is text or any form of advertising
  • Your photo falls under the category of violence and graphic images that are of public interest or concern, such as human rights abuses or acts of terrorism
  • It has any scenes of violence

Enjoy Hily!

Do Not Sell or Share My Personal Information

Hily does not sell personal information for monetary consideration; however, we may share certain personal information with third parties under circumstances which might be deemed a “sale” or “share” under CPRA for cross-context behavioral advertising. If you are a California resident, you may request to opt-out of the sale/sharing of your personal information.

Limit the Use of My Sensitive Personal Information

Hily may collect sensitive personal information that indicated in our Privacy Policy to perform the services. If you are a California resident, you may request to limit the use and disclosure of your sensitive personal information to that use which is necessary to perform our services. You may need to provide additional identifying information below before we can process your request. If you do not provide the information requested below, we may not be able to identify you and process the mentioned requests. Any information you provide below will not be used, disclosed, or retained for any purpose other than processing the request to opt-out of sale/sharing or/and the limit to use of your sensitive personal information. For more information about how we handle your personal data, please review our Privacy Policy

More rights

You can send us the request to delete, correct or know which of your personal data Hily collects. For this, please fill the form below or send as an email to You can also find the answers to the most popular questions here. Please contact us in case you need any help using the app. We are online 24/7. If you want to delete your account in the app, please fill this form.

    For information about our privacy practices, please see our Privacy Policy.

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