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Hily Paid Service Terms and Conditions

These Hily Paid Service Terms and Conditions constitute an integral part of the Hily Terms of Use and supplement them as provided below.

Hily dating app is free to download and use. Users can enjoy the app using basic features free of charge. We also offer an optional subscription package (Hily Premium) and consumable premium features (such as boosts, chat requests, coins and gifts).

Any translation from English version is provided for your convenience only. In the event of any difference in meaning or interpretation between the English language version of these Terms and any translation, the English language version will prevail. The original English text shall be the sole legally binding version.

HILY PREMIUM

Hily Premium and Premium+ subscriptions include a range of premium features (such as pack of Major Crush, Rollbacks, Incognito mode, Extended filters, Visible likes, etc.) and helps the user to get noticed faster.

  • The cost of the optional subscription for Hily Premium can be found in your iTunes or Google Play market. Payment will be charged to your iTunes or Google Play account on confirmation of purchase.
  • All prices are subject to change without previous notice at Hily’s sole discretion.
  • If you pay for a subscription by credit or debit card (or other payment method identified as involving an automatically renewing subscription) and you do not cancel your subscription at least 24 hours prior to the end of the subscription term, your subscription will be automatically extended at the end of each term for successive renewal periods of equal duration to the subscription term originally selected (for example, unless you cancel, a one-month subscription will automatically renew on a monthly basis and a six-month subscription will automatically renew on a six-month basis).
  • Your account will be charged for renewal within 24 hours prior to the end of the current subscription period.
  • You can manage your subscription and switch off auto-renewal at any time by accessing your iTunes / Google Play Account Settings after purchase.
  • Any unused portion of a free trial period, if offered, or will be forfeited if you purchase a Hily subscription or cancel the trial.
  • You can change or cancel your subscription at any time. If you purchased a subscription through a third-party account (iTunes or Google Play), you will need to change or cancel your subscription through that third party and in accordance with that third party’s terms and conditions.
  • All fees and charges are nonrefundable and there are no refunds or credits for any partially used Paid Service (including partially used subscription periods) except (i) as expressly set forth in Terms of Use, (ii) as otherwise required by applicable law and (iii) at Hily’s sole and absolute discretion.

HILY PREMIUM FREE TRIAL

If the user has no intention to purchase Hily subscription, the user may also try out the premium features by activating free trial subscription. Free trial subscribers receive same benefits as Hily Premium subscribers, including some consumable premium features, except for boosts.

  • By subscribing to free Hily Premium trial, the user automatically agrees to subscribe for Hily Premium at the end of the trial period, if they do not cancel the subscription at least 24 hours prior to the end of the Hily Premium trial (the type of package and frequency of auto-renewal is mentioned on the promo screen).
  • If you subscribe to free trial and do not cancel your subscription at least 24 hours prior to the end of the free trial period, you will be automatically charged for  subscription depending on the type of Hily Premium trial to which the user has subscribed. The user’s account will be charged for renewal within the 24 hours prior to the end of the free trial period.
  • You can cancel free trial at any time in your iTunes or Google Play account and in accordance with iTunes or Google Play terms and conditions.
  • Any unused portion of consumable features will be forfeited at the end of the free trial period.
  • Any unused portion of a free trial period, if offered, will be forfeited if you purchase Hily Premium subscription or cancel Hily Premium trial.
  • Free trial subscription may be used only once. Any future subscription for a trial will result in a charge for a subscription right after its confirmation.

HILY PREMIUM CANCELLATION

YOU MAY CANCEL YOUR PREMIUM SERVICES AT ANY TIME, SUBJECT TO THE TERMS OF THIS AGREEMENT. IN ORDER TO CANCEL, YOU MUST FOLLOW THE INSTRUCTIONS GIVEN IN THE HILY SERVICES. THERE ARE NO CANCELLATION FEES. INSTRUCTIONS FOR CANCELLING PREMIUM SERVICES ARE SET FORTH HEREIN OR BY EMAILING support@hily.com. 

Your subscription will remain active until you cancel it on Hily or the Apple store and Google Play store (Third Party account), whichever applies. Deleting your Hily account or removing (uninstalling) the Hily app from your device DOES NOT cancel your Hily Premium subscription.

If you purchased a Hily Premium subscription through a Third Party account, you will need to cancel your subscription through that Third Party and in line with that Third Party’s terms and conditions. See in details below.

If you purchased a subscription through App Store (IOS users)

  1. Open your Hily app;
  2. Go to your Profile (icon in the bottom-right corner) and click on the Settings (icon in the top-right corner);
  3. Tap “FAQ” 
  4. Select “Hily Premium“
  5. Search for “Premium Billing” section 
  6. Choose “How to cancel my subscription?”
  7. Follow the instructions. 

Detailed instructions on the management (cancellation) of subscriptions can be also found on Apple Support Page.

If you purchased a subscription through Google Play (Android users)

  1. Open your Hily app;
  2. Go to your Profile (icon in the bottom-right corner) and click on the Settings (icon in the top-right corner);
  3. Tap “FAQ” 
  4. Select “Hily Premium“
  5. Search for “Premium Billing” section 
  6. Choose “How to cancel my subscription?”
  7. Follow the instructions. 

Detailed instructions on the management (cancellation) of subscriptions can be also found on Google Play Help.

If you purchased a subscription on our website

This subscription can only be canceled with the Hily Support team’s help. Please send an email to support@hily.com.  

For more information check our Terms of Use.

CONSUMABLE PREMIUM FEATURES

Following the purchase of a subscription or activation of the free trial subscription, Hily Premium users receive a set of consumable premium features. If a user consumes a given number of features before the end of the subscription period, they may purchase more consumable premium features.

  • Consumable premium features are Boosts, Major Crush, and Rollbacks, etc.
  • Consumable premium features cannot be purchased outside of Hily Premium subscription or free trial subscription, except for boosts that can be purchased by any user at any time and unless otherwise decided at Hily’s sole discretion.
  • Costs and types of consumable premium features are subject to change without notice and shall be payable at actual rates, which you will get to know when checking out 
  • Consumable premium features are added to the consumable features included in the Hily Premium subscription or free trial subscription.
  • Hily Premium subscription has a fixed number of premium features included. The number of consumable premium features renews automatically when the subscription is extended without additional payment to the Hily Premium subscription price.
  • Any unused portion of consumable premium features will be forfeited at the end of the subscription period or free trial subscription.
  • A fixed number of premium features are provided daily under the Hily Premium subscriptions and may be used within that day. Unused premium features will expire at the end of each calendar day and do not accumulate. Each day, a new set of premium features under the Hily Premium subscriptions is made available, replacing the previous day’s unused premium features. 
  • All fees and charges are non-refundable and there are no refunds or credits for any partially used Paid Service (including partially used subscription periods) (including partially used subscription periods) except in cases (i) expressly set forth in the Terms of Use, (ii) otherwise required by applicable law and (iii) at Hily’s sole and absolute discretion.
  • By using the Service, the user automatically agrees to Hily Paid Service Terms and Conditions and Hily Terms of Use.

COINS AND GIFTS

The Service which Hily offers for purchase may also comprise coins and gifts that are digital elements of the user interface (a kit of images and buttons) the Members can interact with. You may use coins to send gifts to other Members as to express your appreciation or liking them or merely to gain their attention.  

Meanwhile, being a piece of code and images, coins and gifts are intellectual property of Hily and are distributed by us under license in order to improve your user experience (the “Licensed Content”). Hily is the sole proprietor of such intellectual property and intellectual property rights to such intellectual property.

By purchasing coins, the Member acquires a limited, revocable, non-transferable and non-sublicensable worldwide license to access and use the coins as a part of the Service in order to interact with unique elements of the user interface (the “gifts” buttons), to communicate with other Members in a more effective way. Any other use of the Licensed Content is strictly prohibited.

Coins are displayed to users as little images within the ordinary user interface of the Service and gifts as a set of various buttons which allow the Members to reach the aforementioned goal and communicate with each other. When a user pushes a “gift” button, another user can see that and may pay attention to it, leading this way to a little chat with the ‘pusher’. 

The Licensed Content has no cash equivalent, monetary or other value and it does not constitute currency or property of any type. The Licensed Content cannot and must not be sold or otherwise transferred to third parties, including other users or other Members, cannot be used outside the Hily Service and cannot be exchanged for cash, any goods or services or any other thing which has any value for any person. Neither the Members nor other users have proprietary, ownership, or monetary interest to the Licensed Content, which remains Hily intellectual property. Users may not obtain a refund for the Licensed Content owing to its online digital nature. The Licensed Content is fully consumed by you right after you purchase access to it and it is shown to you through the Service. You must not purchase, sell, barter, or trade any of the Licensed Content, or offer to purchase, sell, or trade any of the Licensed Content (including for money or any other type of consideration or items of value whether inside or outside of the Hily Service). Hily and users recognize that any such attempted transaction will be null and void. 

For the avoidance of doubts, the Licensed Content does not have an equivalent value in real currency and does not act as a substitute for real currency. Neither Hily nor any other person or entity has any obligation to exchange the Licensed Content for anything of value, including, but not limited to, real currency. 

Hily reserves the right to modify the Licensed Content at its sole discretion. Such amendments may impact on the Licensed Content making it more or less common, desirable, effective, or functional. Hily is entitled to terminate or strike off a license and immediately restrict the Licensed Content to be used for any or no reason, in its sole discretion, and without advance notice and no arising liability. 

You are prohibited to execute or solicit in: (a) exchange of Licensed Content for money, donation or any other value; (b) request of money, donation or any other value for the Licensed Content; (c) providing of or request of any items, including without limitation, merchandise, services, including, without limitation, commercial dating, favors, private conversation, etc. that any person can associate with any monetary value in exchange of the Licensed Content.

All personal data is handled under the terms and conditions of Hily’s Privacy Policy. More details can be found here: https://hily.com/privacypolicy 

Additional information about Terms of Use of the application, including detailed terms of subscription, can be found here: https://hily.com/terms

If you have any questions regarding subscription, please, contact our customer support team at support@hily.com or fill in the form available here.