Your security matters

Effective date: Aug 09, 2024

HILY DOES NOT CONDUCT CRIMINAL BACKGROUND SCREENINGS OF ITS USERS.

ONLINE DATING SAFETY AWARENESS

Your safety is paramount. Getting to know someone through an online dating service may be risky, and you should follow safety precautions when sharing information or meeting in person.

Please follow these guidelines to protect yourself while engaging with others online.

Protecting Yourself from Personal Information Theft

Avoid disclosing personal details such as your last name, email address, home address, phone number, place of work, social security number, details of your daily routine, or any other identifying information in your profile or other means of communication;
Be aware of users who can commit identity theft/falsify a dating profile. If something feels off, trust your instincts and proceed with caution.

Protecting Yourself from Sexual Assault and Dating Violence

Always be vigilant when communicating with strangers online. False identities are not uncommon in online dating profiles;
Remember, any sexual conduct without explicit consent is a criminal act and subject to prosecution;
Inform a family member or friend of your meeting time and location if you choose to have an in-person (offline) meeting with another user;
Do not agree to be picked up at your home. Always arrange your own transportation to and from the meeting spot;
Choose a public place that is well-populated for any meetings. If at any point you feel uncomfortable, do not hesitate to leave;
Help to prevent a perpetrator of a rape, assault, or financial fraud from hurting or continuing to hurt others by reporting such criminal activity of another user to both Hily and local law enforcement. Prompt reporting can aid Hily in taking necessary actions against the offender.

Protecting Yourself from Financial Crimes

Stop all communication with anyone who pressures you for financial information or attempts in any way to coerce you into revealing such information.
Never send money, especially by wire transfer, to a user you meet through Hily – even if the user claims to be experiencing an emergency.
If you are the victim of a financial crime, report the incident immediately to both Hily and relevant law enforcement authorities.

Protecting Yourself from Romance Scams

Romance scams involve deceivers creating the illusion of a romantic or close relationship to manipulate and/or steal from the victim. Typically, these scammers are charming but consistently find excuses to avoid meeting in person. They often request money for various pretenses such as medical emergencies, travel expenses, or investment opportunities like cryptocurrency.

For more information and further advice, visit the Federal Trade Commission website.

BLOCK AND REPORT

Use the block and report features on Hily if you encounter suspicious, offensive, harassing, threatening, fraudulent, unwanted, or harmful behaviors or if another user requests money or attempts to sell a product or service.

In cases of sexual or intimate partner violence or a financial crime, report the incident to Hily and local law enforcement immediately. Remember, you are not to blame; support is available through national or local hotlines and services.

To report a user or their content to Hily, please use our in-app reporting feature. All reports are treated with strict confidentiality. Visit our Safety/Reporting page for more information.

For issues that occur outside the app or if you need further assistance, contact us at support@hily.com.

IMMEDIATE HELP AND RESOURCES

While we strive to create a safe and welcoming environment, we understand that emergencies or difficult situations can arise. If you ever find yourself in need of support or experiencing a crisis, please remember that you are not alone, and assistance is available. We are here to help connect you with the right resources. Below is a list of contact information for services dealing with domestic violence, suicide prevention, and sexual harassment. Please don’t hesitate to reach out to these organizations for confidential and compassionate assistance.

Emergency Number

If you’re facing a situation that feels unsafe or requires emergency response, please call 911 in the U.S.,112 for the EU, or use the equivalent emergency service number in your country.

U.S.hotlines and services

National Domestic Violence Hotline – free, available 24/7 || Call: 1.800.799.SAFE (7233) || Text START to 88788 || https://www.thehotline.org/

National Sexual Assault Hotline – available 24/7 || Call: 800.656.HOPE (4673) || Online chat: online.rainn.org || https://rainn.org/contact-us

988 Suicide & Crisis Lifeline – free, available 24/7 || Call or text 988 || https://988lifeline.org/

Crisis Text Line – free, available 24/7 || Text HOME to 741741 || https://www.crisistextline.org/