Hily Support
Find answers to the most popular questions about Hily here.

You can find your potential matches in Finder. Set your preferences and make your choices: down if you don't like the person; double tap if you like the person. You can also send Major crush to stand out. If your like is mutual, you will get a match while looking through accounts in Finder or will see it later in the Events tab.

To chat with users, you need to match with them first or send a Major Crush that gives you the ability to send out the first message. How to get a match? Generally, it's all about making your profile appealing. Add few pictures, write a compelling bio, fill in your profile information. Then go to Finder, set your preferences, and start checking user profiles: double-tap for a like or pull-down for a pass. Once the person likes you back, the chat opens and you can start a chat:)

Hily has multiple verification tools to ensure the safe use of the application and provide access to the app only for real and verified users. Look for the "Verified" badge on the profiles and be sure that those are 100% real people. Do not forget to verify yourself as well 😉

Hily is free to download and use, you can check profiles, match, chat, go live, view streams, or share stories free of charge. You can get a premium subscription or try a free trial, if you want to. However, even after the expiration of a subscription, you can continue using the app for free and even get free premium features in the Daily Roulette if you log in daily.

Depending on your location or the device you are using, Hily will give you options to log in using one of the following methods:

  • Email
  • Phone
  • Snapchat
  • Facebook
  • Apple ID

Then, you are invited to add some basic information about yourself along with the photo:

  • Your gender
  • Your name (you can be creative and add your nickname here)
  • Your email
  • Your password
  • Your birth date
  • Your best photo

Hily is an online dating application, which you can download through the Apple Store, Play Store and Huawei AppGallery. We strongly recommend not to download the application from suspicious services to make sure your personal data is safe and secured.

If you already have an account, you can use the same credentials for authorization on each of the mobile devices and your account will be synchronized on multiple devices. Be sure, you will not lose any of your information (such as matches, likes etc.)

Using the application on a computer through various emulators is also not recommended, as this may lead to theft of your personal data, for which the Hily team will not be held liable.

If you forgot your password, please, do the following:

  • Open Hily;
  • Tap “Sign In” button;
  • Tap “Forgot your password?”;
  • Enter your e-mail and tap “Send recovery letter”;
  • We will send you a recovery e-mail (if you can’t find the e-mail, please check your Spam or Junk mail folders);
  • Follow instructions in the recovery e-mail to reset your password.
  • Log in using your new password

You should remember that password is set up for accounts that are created via email only. There is no separate password if you log in via Facebook/Snapchat/Apple ID and if you register via Phone number, you will receive an auto-generated SMS code.

The app changes your location based on the geodata your phone shares with the app.

Allow the app to use your phone's location, so you can see users nearby.

It locates you near the city or town that is closest to you and it is dynamic so it changes when you change your physical location.

If you want to look for friends and dates all over the world, you can turn on a Global Search (which is a Premium feature that you can apply in Finder settings). It gives you the ability to select different location rather than your own and explore the world.

To contact the Support Team, please do the following:

  • Open Hily;
  • Go to your Profile (icon in the bottom-right corner);
  • Tap “Settings” (icon in top-right corner);
  • Go to the “Contact us” section and tap “Help & Support”. Our Live Help will be glad to help you solve any app-related questions.

You can also find Hily Live help in your chats. To find Hily Live Help in your chats, please do the following:

  • Go to Messages;
  • Find the icon signed Hily Live Help. This is your chat with the Live Support Team.

Be sure, that Hily Live Support is provided by the team of real people, who would be glad to help you solve any app-related questions.

If you prefer emails, we have a 24/7 option for you as well: support@hily.com

Hily Premium is an optional set of premium features that provides you with the following benefits:

  • Highlighting your messages amongst the others;
  • Sending messages without waiting for a match;
  • Boosting your profile and increase profile views;
  • Discovering people who liked you;
  • Using the app without any ads;
  • Turning the Incognito mode on and becoming visible only for the people you like or message.
  • Extended filters allowing to pick additional search criteria;
  • Maaaaaany likes.

To subscribe to Hily Premium, please follow these steps:

  • Open Hily;
  • Go to your Profile (icon in the bottom-right corner);
  • Tap "Get Hily Premium";
  • You will see all the extra features you will receive after subscription;
  • Tap "Continue", the link will redirect you to Google Play or Apple Store;
  • Tap "Subscribe".

Enjoy Hily!

For security reasons, it would be great to have your face in the picture. Selfies and elevator looks are highly appreciated. Please, avoid group photos and kids in the photo — they are confusing users and decrease your profile rating.

If your photo was rejected or deleted, or if you can’t use the photo as a profile picture, it means that it could be restricted because of one of the following reasons:

  • Photo is low-quality;
  • Doesn’t have your face visible;
  • Has several people in it;
  • Contains nudity or sexual activity;
  • Contains text or any form of advertising;
  • Has violence and graphic images that are of public interest or concern, such as human rights abuses or acts of terrorism;
  • Has any scenes of violence.

Enjoy Hily!